Privacy Policy

Last Updated: 03/08/2024

https://sketchupfree.com/ (SketchUp Free Ltd) (“we”, “us”, or “our”) operates the website https://sketchupfree.com/ (the “Site”). We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclosure, and safeguard your information when you subscribe to our services or download our 3D models.

1. Information We Collect

We collect information that allows us to provide our subscription services to you.

A. Personal Information When you register for an account or purchase a subscription, we may collect:

Name
Email address
Username and encrypted password
Billing address (required for tax calculation by our payment processor)

B. Payment Information Important: We do not store your full credit card numbers or sensitive financial data on our servers.

All payment transactions are processed through third-party gateways: Paddle and PayPal.
These processors may collect payment information solely to process your transaction.

C. Technical & Usage Data We automatically collect certain information when you visit the Site, such as:

IP address (to prevent fraud and calculate VAT).
Browser type and version.
Download history (to ensure fair use policy compliance).

2. How We Use Your Information

We use the collected data for the following purposes:

Service Delivery: To manage your account, verify your subscription status, and allow you to download 3D models.
Transaction Processing: To process payments and send you invoices/receipts via our Merchant of Record (Paddle).
Communication: To send you important updates regarding your account, technical notices, and security alerts.
Support: To respond to your inquiries and solve technical issues with the files.
Marketing (Optional): If you have opted-in, we may send you newsletters about new 3D assets or promotions. You can unsubscribe at any time.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to others. However, we may share generic aggregated demographic information or share data with trusted third parties strictly for the purpose of operating our business:

A. Payment Processors (Merchant of Record)

Paddle: We use Paddle as our Merchant of Record. When you make a purchase, your data is transferred to Paddle to complete the transaction and ensure tax compliance. You can review Paddle’s Privacy Policy here: https://www.paddle.com/legal/privacy.
PayPal: If you choose PayPal, your data will be handled in accordance with PayPal’s privacy policy.

B. Legal Requirements We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Cookies and Tracking Technologies

We use cookies to enhance your experience (e.g., keeping you logged in). You can choose to set your web browser to refuse cookies, but note that some parts of the Site (like downloading files) may not function properly without them.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website is secured using SSL (Secure Socket Layer) encryption.

6. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes set out in this Privacy Policy, specifically to maintain your account access and comply with legal accounting/tax obligations.

7. Your Data Rights (GDPR & CCPA)

Depending on your location, you may have the following rights:

Access: You have the right to request copies of your personal data.
Correction: You have the right to request that we correct any information you believe is inaccurate.
Deletion: You have the right to request that we erase your personal data (subject to certain legal exceptions, such as tax record-keeping).
Opt-out: You can opt-out of marketing emails by clicking the “unsubscribe” link in the email.

To exercise these rights, please contact us at support@3dsketchupmodels.com

8. Children’s Privacy

Our services are intended for professionals in the architecture and design industry. We do not knowingly collect personal information from children under the age of 13.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: support@3dsketchupmodels.com
Website: https://sketchupfree.com/