Payment Policy

Last Updated: 03/08/2024

At https://sketchupfree.com/ (SketchUp Free Ltd), we are committed to providing a secure and transparent payment experience. This Payment Policy outlines the accepted payment methods, security measures, and billing terms for our subscription services.

1. Accepted Payment Methods

We offer flexible payment options to ensure a smooth checkout process. You can pay for your subscription using:

Credit & Debit Cards: Visa, Mastercard, American Express, Discover, and Maestro.
PayPal: Secure payments using your PayPal balance or linked bank account.
Digital Wallets: Apple Pay and Google Pay (where applicable via our payment gateway).

2. Payment Processing & Merchant of Record

To ensure the highest level of security and compliance with international tax laws (VAT/GST), we partner with Paddle as our Merchant of Record (MoR).

What this means for you: When you purchase a subscription on our website, the transaction is processed by Paddle.
Billing Descriptor: Your bank statement or card statement will likely show the charge as “PADDLE.NET” or “PADDLE[sketchupfree.com]”*. Please note this to avoid confusion or accidental chargebacks. For transactions made directly via PayPal, the charge will appear as SketchUp Free on your statement.

3. Subscription & Recurring Billing

Automatic Renewal: Our services are provided on a subscription basis (e.g., Monthly or Yearly). By purchasing a subscription, you authorize us (and our payment processors) to automatically charge the subscription fee to your chosen payment method at the beginning of each billing cycle.
Pre-paid Service: All subscriptions are pre-paid. You will be charged immediately upon checkout for the upcoming period.
Price Changes: We reserve the right to adjust our pricing. However, any price changes for active subscriptions will be communicated to you at least 30 days in advance via email.

4. Taxes (VAT, GST, Sales Tax)

Since we sell digital goods globally, tax regulations vary by country.

Paddle handles taxes: Our payment processor, Paddle, automatically calculates and collects the applicable Value Added Tax (VAT), GST, or Sales Tax based on your location (IP address and billing details).
Tax Display: Prices displayed on our website may be exclusive of tax. The final amount, including any applicable tax, will be clearly shown on the checkout page before you complete the payment.

5. Security & Data Protection

SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt all data transmitted between your browser and our servers.
No Card Storage: https://sketchupfree.com/ does not store your credit card information on our servers. All sensitive payment data is handled directly by Paddle’s or PayPal’s secure, PCI-DSS compliant servers.

6. Failed Payments

If an automatic renewal payment fails (e.g., expired card or insufficient funds):

We will attempt to retry the charge a few times over the following days.
If payment continues to fail, your subscription access will be automatically suspended until valid payment information is updated in your account settings.

7. Invoices

After each successful payment, a receipt/invoice will be sent to the email address associated with your account. You can also download your invoices directly from the “Billing” section of your user dashboard or via the link provided in the email from Paddle.

8. Contact Us

If you have any issues with payments, billing errors, or need assistance updating your payment method, please contact our support team at support@3dsketchupmodels.com